Freshdesk

Freshdesk is the simplest and most efficient way to support customers. It is an omnichannel cloud solution that redefines and gives a new look to the helpdesk environment and IT support.

What are the benefits and functionalities of Freshdesk?

• Powerful ticketing system that allows private notes for internal communication, prioritizing, categorizing and assigning tickets to the responsible agent.
• Compliance with resolution times.
• Agent motivation, by adding gamification mechanics to keep agents motivated.
• Knowledge base through queries that can be made in Freshdesk search engines.
• Multichannel platform integrating into the same platform the option to answer all questions from all contact channels with the brand.
• Community Forums.
• Reports with monthly metrics of the hours dedicated to each ticket and client.
• Native integrations, the platform incorporates various applications that are frequently used in companies.
• Guaranteed security.